Patient & Visitor Info

Patient & Visitor Info






We believe family, friends and support persons often contribute a great deal to an individual’s ability to cope with and heal from illness or disease.  We strive to create a healing environment that facilitates the presence and participationof these individuals in the patient’s healthcare experience if the patient desires them to be included.



All visiting hours are open, except for the following circumstances:


  • Patients have planned rest periods if needed that may limit visitors.  This will be utilized at the discretion of the patient and may be invoked by the physician or nurse in charge of the patient.
  • Health care providers will support the patient’s visiting choices to provide the optimum healing environment as long as their choices do not compromise any other patient’s safety, privacy or care.
  • Visitors must remember that the hospital is committed to providing a healing environment for our patients.  Therefore, noise levels must remain low and visitor conduct must not disrupt the patient or others.
  • The patient has a right to refuse any visitor whom they feel is not a part of their healing environment.
  • Any visiting child under 12 years of age must be accompanied by a responsible adult.
  • At specific times or in specific areas, the number of visitors you may have in your room may be regulated. The nursing staff will guide you with these restrictions.
  • Visitors are asked not to see patients if they currently are experiencing flu like symptoms.
  • Patients are advised on their visitation rights on admission.  A copy of their rights is available for review in the written format in the admission packets.
  • Boyd Healthcare Services does not deny visitation privileges on the basis of race, color, sex, national origin, religion, gender identity or disability.



Payments and Billing

Thomas H. Boyd Memorial Hospital's basic charges are displayed in our entrance and registration areas. For access to the complete charge master and our policy please call (217) 942-6508.



Notice of Privacy Acts


This notice describes how Medical Information about you may be used and disclosed and how you can get access to this information.  Please read it carefully.


The Health Insurance Portability and Accountability Act (HIPAA) is a federally mandated law.  It provides guidelines to health care providers about the privacy of your medical information and requires us to inform you of our privacy policies. The privacy notice, provided by Boyd Healthcare Services, is to inform ourpatients, in compliance with the HIPAA law, about the uses and/or disclosures and rights pertaining to their medical information.  You may be asked toacknowledge in writing your receipt of this notice.


Medical Information is information about you, including demographic information that may identify you and that relates to your past, present or future physical or mental health condition and related health care services or the payment for such services.



Our pledge to you


We are committed to protecting medical information about you.  We create a record of the care and services you receive to provide quality care and to comply with legal requirements.  This notice applies to all of the records of your medical care that we maintain, whether created by Boyd physicians and staff, your family doctor or other health care professionals.  These other physicians and health care professionals may have different policies or notices regarding their uses and disclosure of medical information.


How we may use and disclose medical information about you:


We may use and disclose medical information about you without your prior authorization:


  • For treatment such as sending medical information about you to physicians, nurses, technicians, pharmacies, medical students, support staff, medical records, laboratories, transcriptionists, home health agencies, visiting nurses, hospitals and ambulance companies.
  • To obtain payment for treatment such as sending billing information to your insurance company, Medicare, other third party payers, collection agencies, and/or a family member that is helping you pay for your health care.
  • To support our health care operations such as comparing patient data to improve treatment methods, audit functions and monitoring quality care.
  • We may use or disclose medical information without your prior authorization for several other reasons.  Subject to certain requirements, we may give out medical information about you without your prior authorization for public health purposes, abuse or neglect reporting, health oversight activities,  government functions, research studies, funeral arrangements, organ and tissue donation, worker’s compensation and emergencies. We may disclose medical information when required by law, such as in response to judicial or administrative orders.
  • We may contact you about potential treatment options, health related benefits and services, and to support fundraising or marketing efforts.
  • We may contact you for appointment reminders, to schedule medical services, to inform you of test results, and payment status.
  • We may disclose medical information about you to a friend, family member or other person who is involved in your medical care.
  • We may do so by mail, telephone and other methods, including leaving information on an answering machine.
  • We may disclose medical information about you to disaster relief authorities so that your family can be notified of your location and condition.
  • We will use our professional judgment in determining what we disclose and to whom, based on our evaluation of your best interests.



Other uses of medical information


In any other situation not covered by this notice, we will ask for your written authorization before using or disclosing medical information about you.  If you choose to authorize use or disclosure, you can later revoke that authorization by notifying us in writing of your decision except to the extent that disclosures have already been made based upon your original authorization.



Your rights regarding medical information


In most cases, you have the right to look at and obtain a copy of medical information in your record that we use to make decisions about your care bysubmitting a written request.  If you request copies, we will charge a fee for the cost of the copying, mailing or other expenses. You may contact medicalrecords prior to requesting copies.  If we deny your request to reviewer obtain a copy, you may submit a written request for a review of that decision. If youbelieve that information in your records is incorrect or if important information is missing, you have the right to request that we amend the records bysubmitting a request in writing that provides your reason for requesting the amendment.  We may deny your request if the information was not created by us,if it is not part of the medical information maintained by us, or if we determine that the records are accurate.  You may appeal in writing our decision to deny your request. You have the right to receive a list of disclosures of medical information for reasons other than treatment, payment, health care operations or where you specifically authorize a disclosure, by submitting a written request.  The request must state the time period desired for the list, which must be less than a 6-year period and starting after April 14, 2003.  You may receive the list in paper form.  The first disclosure list request for a 12 month period is free; other requests may be subject to a fee.  We will inform you of the amount before you incur any costs. You have the right to obtain additional copies of the Boyd Notice of Privacy Practices upon request. You have the right to request that medical information about you be communicated to you in a confidential manner, such as sending mail to an address other than your home, by notifying us in writing of the specific way or location for us to use to communicate with you.  We will accommodate all reasonable requests. You have the right to request, in writing, restrictions on uses and disclosures of medical information about you for treatment, payment or healthcare operations or to persons involved in you care except when specifically authorized by you or for notification purposes. We will consider your request but we are not legally required to accept it.  You may not limit the uses and disclosures we are legally require or allowed to make.


All written requests or appeals, concerning your rights to medical information should be submitted to the HIPAA Privacy Office listed at the end of this notice.



Who will follow this notice?


Boyd provides health care to our patients in partnership with physicians and other professionals and organizations.  The privacy practices in this notice will be followed by:


  1. All employees of our organization, including staff at our affiliate sites with whom we may share information.
  2. Any Business Associate of Boyd with whom we share medical information.



We are required by law to:


  1. Take reasonable measures to keep medical information about you private.
  2. Give you this notice of our legal duties and privacy practices with respect to medical information about you.
  3. Follow the terms of the notice of privacy practice that is currently in effect.



Changes to this Notice


We may make changes to our privacy practices at any time.  Changes will apply to medical information we already maintain, as well as medical informationobtained after the change.  If we make a significant change in our privacy practices we will post a new Notice of Privacy Practices in waiting room areas.You can request a copy of the current Notice of Privacy Practices at any time. The effective date is listed on the cover.



Questions or Complaints


If you are concerned that your privacy rights may have been violated, or you disagree with a decision we made about access to your records, you may contact our HIPAA Privacy Officer or you may send a written complaint to the U.S. Department of Health and Human Services Office of Civil Rights. Our HIPAA Privacy Office can provide you the address.  You will not be penalized or retaliated against for filing a complaint in good faith.


If you have any questions, please contact our HIPAA Privacy Office at the address, or phone number listed below:


Boyd Healthcare Services

HIPAA Privacy Officer                                                        

800 School Street                                                    

Carrollton, IL 62016

(217) 942-6946